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CNO Financial Group Systems Analysis Consultant in Carmel, Indiana

Under limited direction, the Systems Analysis Consultant participates in and/or leads the system design requirements for the complex and critical systems in their areas. He/she will serve as a consultant and ‘go to’ person for key system knowledge in their technology domain and will provide systems expertise on multiple (typically up to ten) business areas. A Systems Analysis Consultant is an effective communicator and fluent in business requirements gathering. He/she can lead translation of business requirements to delivered technical functionality and will serve as a liaison for scoping, estimation and solutioning of new systems or system enhancements.

Key Job Responsibilities and Accountabilities:

  • Under limited direction, participates in and/or leads the system design requirements for the complex and critical systems in their area.

  • Independently evaluates complex system requests to define the scope, sizing and requirements to implement.

  • Serves as a consultant and ‘go to’ person for key system knowledge in their technology domain.

  • Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business solutions and business requirements.

  • Works as a liaison among stakeholders in order to elicit, organize, evaluate and validate requirements for changes to systems.

  • Documents detailed system requirements for new and existing systems.

  • Reviews business requirements with various business and technology stakeholders.

  • Holds requirements gathering sessions, capturing meeting minutes, following up on action items, reporting project status, and ownership of project documentation.

  • Trains, mentors, and acts as a technical resource for colleagues with less experience such as System Analysts and Sr System Analysts Performs hands-on activities to develop, tune, maintain, and support nightly processing, reporting, and query capabilities to ensure a high performing system.

  • Collaborates with project members to develop and model specifications, diagrams and flowcharts.

  • Serves as a primary consultant on systems serving large and complex projects. Recommends new system functionality and typically leads upgrade planning; performs major system enhancements and supports new product development.

  • Uses a high degree of technical acumen to troubleshoot systems and system clusters.

  • Able to step in and lead relatively complex triage groups.

Skills, Knowledge, and Abilities:

  • Strong working knowledge of IT systems and corresponding business applications.

  • Strong knowledge of various organizational functions, customers, and their processes to lead successful system implementations

  • Strong knowledge of general technology concepts i.e. applications, databases, browsers, etc.

  • Strong understanding of architecture standards and ability support those directions with solutioning

  • Strong and solid understanding of computing concepts and paradigms (i.e. web-based app, integrations, networking, etc.)

  • Strong customer service focus and attitude

  • Strong verbal and written communication skills; ability to communicate effectively to IT and business leaders to support decision making; works to build consensus.

  • Ability to act as a technical thought leader in a critical business application area.

  • Adept at conducting research into system and technology related issues independently to identify potential resolutions and implement desired resolution.

  • Solid technical knowledge of IT business systems (including corresponding applications) and how they integrate with corresponding business area supported.

  • Ability to build on knowledge of the organization, its processes, and customers to provide recommendations regarding system solutions.

  • Analyzes and solves complex business problems. Works as a collaborative part of the project team in a fast-paced, rapidly changing environment.

  • Strong ability to multi-task and balance multiple priorities.

  • Familiarity with Pega and its related products, preferably Pega Sales Automation.

  • Good knowledge of JIRA.

Education and Experience:

  • Bachelor’s degree in Information Technology is required; or equivalent experience.

  • Typically requires a minimum of five to seven years of related work experience as a systems analyst, business analyst, programmer, etc.

  • Prior experience working with a large delivery team supporting and developing mission critical applications is required.

  • Insurance industry experience is a plus.

  • Pega Business Architect or System Architect certification is a plus.

  • Experience working in an Agile environment including writing and refining features and user stories.

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