CNO Financial Group Benefits Services Manager in Casselberry, Florida
This position partners manages all facets of a Platinum Customer. Oversees the maintenance of the client’s communication website and online enrollment system while providing ongoing support and excellent client service to maintain and grow the client relationship.
This position will require excellent project management skills, a high degree of accuracy and attention to detail and will be responsible for managing the requirements and services for their clients.
Essential Duties, Responsibilities and Core Competencies
Knowledgeable to discuss all topics including but not limited to: Technical support, Benefit questions, Comparison of benefits, Explanation of costs, Confirmation of coverage, HSA, HRA and FSA explanations, Open enrollment, COBRA, etc.
Lead support for a large client
Lead weekly calls with customer
Manage and facilitate all initiatives and customer projects
Process eligibility incoming files
Process payroll outgoing files
Run payroll audits at least quarterly but can be monthly
Ability to communicate with others professionally through accurate spelling, proper use of capitalization, punctuation, and sentence structure
Run audits in WBD system to look for discrepancies (missing SSN, missing beneficiaries, missing genders, etc.)
Prepare a monthly communication dashboard to provide to the client
Prepare. Run, Create monthly billing reports
Create and maintain all employee reports
Train Call Center Specialists as needed
Skills, Knowledge, and Abilities:
Be able to handle and resolve issues with all types of callers
Attention to detail with 100% accuracy for data entry
Strong Verbal and Written Communication Skills
Ability to effectively and efficiently multitask
In partnership with the Senior Account Executive, review the professional website each quarter to make sure it is up to date.
Once or twice a year you may be required to travel to your client locations. This is to ensure we stay in front of our clients and are providing exceptional customer support and value to their organization. This requires you to have polished, professional presentation and meeting skills. All travel expenses will be covered in full by the company.
Education and Experience:
Typically requires a Bachelor's degree in a related discipline, or equivalent
3 years’ implementation experience
2 years’ benefits administration experience