CNO Financial Group Systems Analysis Consultant in Chicago, Illinois
Under limited direction, the Systems Analysis Consultant participates in and/or leads the system design requirements for the complex and critical systems in their areas. He/she will serve as a consultant and ‘go to’ person for key system knowledge in their technology domain and will provide systems expertise on multiple (typically up to ten) business areas. A Systems Analysis Consultant is an effective communicator and fluent in business requirements gathering. He/she can lead translation of business requirements to delivered technical functionality and will serve as a liaison for scoping, estimation and solutioning of new systems or system enhancements.
Key Job Responsibilities and Accountabilities:
Under limited direction, participates in and/or leads the system design requirements for the complex and critical systems in their area.
Independently evaluates complex system requests to define the scope, sizing and requirements to implement.
Serves as a consultant and ‘go to’ person for key system knowledge in their technology domain.
Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business solutions and business requirements.
Works as a liaison among stakeholders in order to elicit, organize, evaluate and validate requirements for changes to systems.
Documents detailed system requirements for new and existing systems.
Reviews business requirements with various business and technology stakeholders.
Holds requirements gathering sessions, capturing meeting minutes, following up on action items, reporting project status, and ownership of project documentation.
Trains, mentors, and acts as a technical resource for colleagues with less experience such as System Analysts and Sr System Analysts Performs hands-on activities to develop, tune, maintain, and support nightly processing, reporting, and query capabilities to ensure a high performing system.
Collaborates with project members to develop and model specifications, diagrams and flowcharts.
Serves as a primary consultant on systems serving large and complex projects. Recommends new system functionality and typically leads upgrade planning; performs major system enhancements and supports new product development.
Uses a high degree of technical acumen to troubleshoot systems and system clusters.
Able to step in and lead relatively complex triage groups.
Skills, Knowledge, and Abilities:
Strong working knowledge of IT systems and corresponding business applications.
Strong knowledge of various organizational functions, customers, and their processes to lead successful system implementations
Strong knowledge of general technology concepts i.e. applications, databases, browsers, etc.
Strong understanding of architecture standards and ability support those directions with solutioning
Strong and solid understanding of computing concepts and paradigms (i.e. web-based app, integrations, networking, etc.)
Strong customer service focus and attitude
Strong verbal and written communication skills; ability to communicate effectively to IT and business leaders to support decision making; works to build consensus.
Ability to act as a technical thought leader in a critical business application area.
Adept at conducting research into system and technology related issues independently to identify potential resolutions and implement desired resolution.
Solid technical knowledge of IT business systems (including corresponding applications) and how they integrate with corresponding business area supported.
Ability to build on knowledge of the organization, its processes, and customers to provide recommendations regarding system solutions.
Analyzes and solves complex business problems. Works as a collaborative part of the project team in a fast-paced, rapidly changing environment.
Strong ability to multi-task and balance multiple priorities.
Familiarity with Pega and its related products, preferably Pega Sales Automation.
Good knowledge of JIRA.
Education and Experience:
Bachelor’s degree in Information Technology is required; or equivalent experience.
Typically requires a minimum of five to seven years of related work experience as a systems analyst, business analyst, programmer, etc.
Prior experience working with a large delivery team supporting and developing mission critical applications is required.
Insurance industry experience is a plus.
Pega Business Architect or System Architect certification is a plus.
Experience working in an Agile environment including writing and refining features and user stories.