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CNO Financial Group Quality Assurance Benefits Analyst - Remote from any US Eastern or Central time zone location in Orlando, Florida

Web Benefits Design, a CNO Financial Group company, is hiring a Quality Assurance Benefits Analyst to support the quality implementation of projects and products within the open enrollment platform. This position creates and executes manual test plans, works with the developers on defect resolution, and signs off on the quality process for each implementation. This role also ensures that products are implemented into the production environment in a quality manner. Overall communication of processes and training of these items fall under the realm of this role.

This is your opportunity to be a part of group of talented professionals with a commitment to ensuring the best possible benefits administration product. If you’re naturally curious and a lateral thinker, you may appreciate the challenge of ensuring quality from start to finish. Quality Assurance Benefits Analysts can take comfort in knowing their work is positively impacting the lives of our clients’ employees.

As a Quality Assurance Analyst, your responsibilities will include:

  • Creating and executing formal manual test plan process

  • Facilitating Go Live testing processing and Burn-In period and process of new functionality

  • Providing input to developers for areas of improvement or areas that may require additional training post- testing

  • Identifying process improvements to elevate the overall testing and quality for the development of OE sites for implementations and renewals

  • Documenting the process improvements and communicating to internal stakeholders

  • Collaborating internally to manage the creation and communication for standard operating procedures (SOP)

  • Identifying risk areas of new functionality and system enhancements and communicate those to management

  • Providing input on risk analysis

The Quality Assurance Analyst position is well-suited for you if:

  • You have a solid understanding of QA principles

  • You are confident with creating and executing manual test plans and working with developers on defect resolution

  • You can communicate change effectively and efficiently to cross-functional teams

  • You have a high sense of urgency and attention to deadlines

Qualified candidates will have:

  • Bachelor’s degree in a related field OR Associate’s Degree plus 2 years of relevant experience

  • 3 years of related QA experience and knowledge of QA principles and best practices

  • Foundational knowledge of employee benefits or benefits administration systems (preferred)

  • Intermediate to advanced knowledge of Microsoft Office.

  • Advanced analytical skills and the ability to identify areas of quality risk

Relocation is not available for this position.

Currently, all CNO Financial Group offices are closed due to the ongoing pandemic. Upon reopening, we will be pursuing a hybrid working model. Associates who live within a 60 mile radius of a corporate office (Birmingham, Chicago, Philadelphia, Orlando and Milwaukee) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. This role is full time work from home (WFH), also known as Remote. This role can be performed from any US based location within the central or eastern time zone. Work cannot be performed from outside of the United States.

At this time, CNO is not mandating its associates to be vaccinated against COVID-19 as a condition of employment. However, this is an evolving situation, in the future CNO may require its associates to be vaccinated as a condition of employment, subject to reasonable accommodations required by applicable law.

About CNO

CNO Financial Group is a holding company that provides health and life insurance, as well as retirement solutions, to middle-income Americans through its family of established insurance brands: Bankers Life, Colonial Penn and Washington National. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 5,000 exclusive agents and 4,000 independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I), Integrity, Customer Focus, Excellence, and Teamwork.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit

ReqID: POS-19967

Category: Web Benefits Design

Job Type: Full-Time

Additional Locations: Carmel, IN; Chicago, IL; Philadelphia, PA; Birmingham, AL; Milwaukee, WI

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