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CNO Financial Group Colonial Penn Medicare Telesales Evening Supervisor in United States

Colonial Penn Medicare Evening Supervisor

Come be a part of the Colonial Penn family as we grown into the Medicare Market!

Our next Colonial Penn Medicare Evening Supervisor is responsible for a sales team of 15-20 Evening Agents. He/she possesses the ability to manage their team to achieve competitive sales performance and enhances the overall customer experience of prospects and customers. He/she will ensure production and service standards are followed. Provides back-up support to Telesales Manager, as needed. Teaches new representatives good work habits and sales presentation quality. Represents the Consumer Division in a courteous, positive, professional manner that promotes integrity and customer satisfaction in a timely, cost effective manner that is compliant with state regulations and company policy.

Key Job Responsibilities and Accountabilities:

  • Supervision, training and sales coaching of 15-20 outbound and inbound Telesales Representatives.

  • Manages day to day production, performance, and operations of their sales team.

  • Maintains knowledge of and changes to products, procedures, data systems and workflows necessary to support the team in completing sales and service functions.

  • Oversees Telesales Representatives’ sales and service presentations and provide timely feedback in support of improving individual sales and customer service performance.

  • Effectively communicates with various levels of management and agents to provide subject matter expertise.

  • Assist staff with calls, issues, etc.

  • Provide training and sales coaching of new employees and identify future needs for both new and tenured representatives.

  • Provide suggestions for changes and improvements to enhance sales production and work efficiency.

  • Conduct regular 1:1s and provide on-going feedback on performance with direct reports.

May perform additional duties as assigned.

Skills, Knowledge, and Abilities:

  • Must work the core evening hours of Monday-Friday 1:00 PM to 10:00 PM EST and every third Saturday from 9:00 AM to 6:00 PM EST, with the flexibility to work additional hours outside of the core hours as needed.

  • Proven leadership and coaching capabilities with a high level of dependability and initiative.

  • Ability to adapt to different employee and customer needs.

  • Must possess strong product knowledge.

  • Solid knowledge of Federal and State legal requirements and standards.

  • Strong knowledge of Microsoft Word, Excel and Outlook.

  • Excellent written and oral communication skills.

  • Excellent organizational skills, as demonstrated by prior work experience.

  • Good ability to recognize problems and recommend solutions.

  • Good ability to lead a project and follow it through to completion.

Education and Experience:

  • Bachelor’s degree, in a related discipline, or equivalent.

  • Has a minimum of five years of related work experience Supervisory experience in a sales or call center environment, remote supervisor experience preferred.

  • If not already licensed, must obtain a Life or Health license within 30 days of hire and comply with all licensing and continuing education requirements.

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