CNO Diversity Jobs

Salary Range : $18.89 - $28.33 Hourly

Job Details

Job Posting

The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills and location. This position is bonus eligible.

Optavise, a CNO Financial Group Company, is seeking a Member Support Specialist. The Member Support Specialist supports members in navigating Optavise services. This role involves being the first point of contact for members to Optavise services, providing exceptional customer service and using knowledge of Optavise services to ensure members are directed to the appropriate second-level support. This role has responsibility for troubleshooting platform issues, verifying eligibility, and directing calls to tier 2 support when appropriate. The Member Support Specialist is responsible for documenting interactions, collaborating with team members to resolve concerns efficiently, and actively listening to understand members’ needs.

This is your opportunity to chart a path to growth. You can enjoy working remotely and still be a part of a collaborative team. You will know that your making a positive impact.

As a Member Support Specialist, your responsibilities will include:

• Listen to member inquiries and utilize knowledge of Optavise services and processes to provide appropriate service.

• Deliver technical support for benefit-related inquiries and resolve issues related to benefits eligibility and platform functionality.

• Direct calls to tier 2 resources for members requiring additional assistance and accurately document interactions.

• Troubleshoot urgent or complex technical issues and escalate unresolved concerns to appropriate teams.

• Establish a positive connection with members through courteous and professional communication.

• Adhere to HIPAA, PHI, and PII compliance standards, consistently meeting performance expectations for productivity and call quality.

The Member Support Specialist position is well-suited for you if you:

• Proficiency in Salesforce or similar contact management systems is highly preferred.

• Exceptional communication and writing skills, with the ability to clearly and persuasively convey complex information to support members and their dependents.

• Strong collaboration skills, enabling effective teamwork to resolve member cases efficiently.

• Advanced customer service and problem-solving abilities to identify issues, analyze root causes, and implement practical solutions.

• Capability to set clear expectations for timely follow-ups, including outlining issue management and potential outcomes.

• Excellent prioritization and time management skills, maintaining a positive and professional attitude during challenging conversations.

• Quick adaptability and proficiency in learning internal systems and tools essential for the role.

• Reliable, high-speed internet connection is required to effectively manage platform functionality, support telephony requirements, and ensure seamless communication with members.

What you’ll need:

• High School Diploma

• Two years in a customer service/call center or benefits administration support role.

• Previous experience in a role related to using technology, multi-tasking and written/verbal communication to drive daily responsibilities.

What will set you apart:

• Associate’s degree

• Previous experience with employee benefits for either provider or payor perspective preferred

• 4+ years of experience in a call center environment or technical support role

• 1+ year of experience with Salesforce

• 1+ years of experience with benefits administration software

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance

• dental insurance

• vision insurance

• 401(k) retirement plan with company match

• short-term & long-term disability insurance

• Paid time-off and corporate holidays,

• paid parental leave

• company paid life insurance

Click on this link for additional information.

CNO embraces flexibility and encourages you to work where you’re most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) have access to come into that office.

Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours.

All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States.

Optavise is a trusted benefits partner for business owners and human resources professionals who work hard to build and maintain a healthy, happy workforce.

Through Optavise’s cohesive suite of products and services, we guide employers and employees through their healthcare choices to help reduce costs and increase benefits engagement. We streamline administration for employers and educate employees about benefits and care options, making it easy for them to choose and use their benefits wisely. Optavise provides a first-of-its-kind benefits solution, including:

• Benefits administration technology for a streamlined enrollment process

• Customizable selection of voluntary benefits that employees want and need

• Year-round benefits education, communications and advocacy to inform and empower employees to become better healthcare consumers

• Expert resources, helping employees maximize their benefits and make more informed choices for themselves and their family members.

Our goal is to help people make good healthcare decisions. By simplifying administration and making benefits easier to understand, we help drive employee engagement and satisfaction, and save employers time and money.

Optavise is the worksite marketing brand of CNO Financial Group. CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation

Pay Range: $18.89 - $28.33 Hourly

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ReqID : JR169122

Job Type : Full time