Job Information
CNO Financial Group Bilingual Customer Activation Rep. - REMOTE from any US based Location in United States
Salary Range : $15.33 - $22.99 Hourly
Job Details
The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills and location. This position is bonus eligible.
CNO Financial has a Bilingual Customer Service Representative who plays a key role in enhancing our customer experience. In this role, you will be responsible for following up and collecting on pending requirements and initial premium payments, ensuring integrity and customer satisfaction in a timely, cost-effective manner compliant with state regulations and company policies. You will also re-educate consumers on the benefits of their policies.
As a Bilingual Customer Activation Rep., your responsibilities will include:
Communicate with customers to follow up and collect pending requirements and initial premium payments.
Document all actions taken in our system.
Reschedule calls to meet customer needs as required.
Make recommendations for process improvements.
Consult with other areas of the company to meet work demands (NB/UW, Customer Service.
The Bilingual Customer Activation Rep., position is well suited for you if you:
Professional interaction with customers.
Knowledge of insurance administration procedures and insurance products.
Strong critical thinking abilities.
Basic ability to prioritize tasks.
Ability to handle multiple tasks and thrive in a fast-paced environment.
Effective verbal and written communication skills.
Good interpersonal and organizational skills.
Courteous phone etiquette.
What you’ll need:
High School Diploma, GED, or equivalent experience required.
Bilingual in Spanish is required.
3 years of customer service-oriented work. Insurance, financial services, and/or call center experience preferred.
What will set you apart:
- Bachelor’s degree in business preferred
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
medical insurance
dental insurance
vision insurance
401(k) retirement plan with company match
short-term & long-term disability insurance
Paid time-off and corporate holidays,
paid parental leave
company paid life insurance
Click on this link for additional information.
CNO embraces flexibility and encourages you to work where you’re most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) have access to come into that office. Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours. All associates may be asked to travel varying corporate offices periodically. Work cannot be performed from outside of the United States.
CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions. We are financially strong and well positioned for continued growth, and we are grounded in our core values of People Focused, Integrity, Customer Driven, and Excellence. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Orlando and Milwaukee.
At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences. If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Compensation
Pay Range: $15.33 - $22.99 Hourly
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
ReqID : JR169106
Job Type : Full time